PlateVitSubscription Terms
These Subscription Terms are part of the Terms of Use and apply when you buy a paid plan in PlateVit.
1. Plans
| Plan | Price | What it includes |
|---|---|---|
| Free | $0 | The food diary and day ring; 3 AI recognitions a day by photo, voice or text |
| Pro | $9.99 a month or $49.99 a year; 7-day free trial for eligible new subscribers | Everything in Free, and AI recognitions without the daily limit |
| Coach | $29.99 a month or $249.99 a year | Everything in Pro, coach features, and Pro for up to 15 linked clients |
| Coach 50 | $79.99 a month or $699.99 a year (yearly on the App Store only) | The same, for up to 50 linked clients |
| Coach 150 | $199.99 a month | The same, for up to 150 linked clients |
These are launch prices in US dollars and may change. The App Store or Google Play shows the final price in your currency, including any applicable taxes, before you confirm, and that price is the one you pay.
2. How billing works
- Paid plans are sold only as in-app subscriptions through the Apple App Store or Google Play.
- Payment is charged to your App Store or Google Play account when you confirm the purchase.
- Apple or Google processes the payment. We never see your card details.
- Your subscription is linked to your store account and to your PlateVit account.
3. Free trial
- Pro may come with a 7-day free trial. Who is eligible is set by the store’s rules and shown before you start.
- If you don’t cancel at least 24 hours before the trial ends, it turns into a paid subscription and the first payment is charged.
- If you cancel during the trial, you aren’t charged. Depending on the store, Pro access may end as soon as you cancel.
4. Automatic renewal
Subscriptions renew automatically for the same period (a month or a year) at the price in effect at renewal, unless you turn off auto-renewal at least 24 hours before the current period ends. The renewal is charged within the 24 hours before the period ends.
5. How to cancel
iPhone and iPad
- Open Settings and tap your name.
- Tap Subscriptions, then PlateVit.
- Tap Cancel Subscription.
Android
- Open the Google Play app and tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions.
- Choose PlateVit and tap Cancel subscription.
Cancelling stops the next renewal. You keep the paid features until the end of the period you have paid for. Deleting the app or your PlateVit account does not cancel a subscription.
6. Changing plans
You can switch between monthly and yearly, or between Pro and Coach, in the app or in your store account. The store decides when the change takes effect and how any unused time is credited.
7. Refunds
Refunds for purchases in the App Store and Google Play are handled by Apple and Google under their own policies. We can’t issue refunds for store purchases ourselves.
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: request a refund from your order history in Google Play or through Google Play Help.
This doesn’t affect any rights you have under the consumer law of your country.
8. The Coach plan and clients
- Coach, Coach 50 and Coach 150 cover up to 15, 50 and 150 linked clients. Each linked client gets Pro while they stay linked and your Coach plan is active, with up to 12 AI recognitions a day.
- If you move to a bigger Coach plan, the extra seats are there at once. If you move to a smaller one, it starts from your next renewal. From then on the plan covers only as many linked clients as it has seats: new clients can’t join until a seat is free, and we may limit coach access to, and the Pro that comes with the plan for, clients above the new limit.
- When a client leaves, is removed, or your Coach plan ends, the Pro access that came from the plan ends for that client, and they return to the free plan unless they have their own subscription.
- A client who already pays for Pro keeps their own subscription; PlateVit can’t cancel it. To avoid paying twice, the client can cancel it in their store account.
- Coaches also accept the Coach Agreement.
9. Price changes
If the price of a subscription changes, the store tells you in advance. Where the store’s rules require it, you will be asked to accept the new price; otherwise it applies from the first renewal after the notice. You can cancel before then.
10. Restoring a purchase
After reinstalling the app or moving to a new phone, sign in with the same PlateVit account and the same App Store or Google Play account, and your subscription is recognised.
11. Contact
Questions about a subscription: support@platevit.app. Include the store (App Store or Google Play) and the email address of your PlateVit account.